Jeff Jonas had just added a post to his blog on Why Faster Systems Can Make Organizations Dumber Faster. Basically he’s saying that if an organization is getting data faster than their ability to make sense of it, then the organization is getting dumber relative to its potential. I’m not sure if “dumber” is the right term to describe this phenomenon objectively, but people definitely do perceive organizations this way:
“They had all the information to identify the terrorist, but they still missed him!”
“They already know my mailing address, why do they ask me again?!”
Calling an organization “dumb” is more than just an assessment of its intelligence. It’s also an assignment of blame. When an organization has all the data necessary to make a good decision, people feel that the organization should make a good decision. When an organization has not enough data, the blame can go to all kinds of external sources.